Diffrence between bpo and call center

 BPO (Business Process Outsourcing) and call center are related but distinct terms. Here are the differences between the two:

Definition:

- BPO: Business Process Outsourcing involves contracting out specific non-primary business tasks or processes to external service providers. These tasks can include data entry, payroll processing, customer support, accounting, human resources, and more.

- Call center: A call center refers to a specific type of BPO that focuses on handling large volumes of incoming and outgoing telephone calls. Call centers primarily provide customer support, telemarketing, sales, technical support, and other phone-based services.

Scope:

- BPO: It encompasses a broader range of business processes and functions, including back-office processes like data entry, payroll, accounting, HR, etc., in addition to customer support services.

- Call center: It is a subset of BPO and specifically focuses on customer support, sales, telemarketing, and related phone-based services.

Services offered:

- BPO: Apart from call center services, BPOs handle various administrative, operational, and technical functions for businesses, including document management, finance and accounting, IT support, supply chain management, and more.

- Call center: Call centers primarily handle customer inquiries, complaints, support requests, order processing, and outbound sales calls.

Communication Channels:

- BPO: BPO services can be provided through various communication channels, including phone (call center services), email, live chat, social media, and more, depending on the specific business processes outsourced.

- Call center: Call centers mainly handle customer interactions via telephone calls, although some call centers may also use other channels like email or live chat for certain tasks.

Focus:

- BPO: BPO primarily focuses on streamlining and outsourcing non-core business processes to specialized service providers, enabling the client company to concentrate on its core competencies and strategic activities.

- Call center: Call centers primarily focus on efficiently managing inbound and outbound phone calls to handle customer queries, resolve issues, provide support, or sell products and services.

In summary, while a call center is a specific type of BPO that specializes in managing phone-based communications, BPO encompasses a broader range of tasks and services outside of customer support, including back-office functions.